Are Chatbots the future interface for global business?

Gareth Butler is the Senior Programme Manager/Director of Global Risk Transformation and Innovation at HSBC. His remit includes everything from the application of AI, chatbots, data analysis, machine learning and behavioural analysis to the operational roles of the people in HSBC’s Risk organisation. 

He was the guest speaker at our first Breakfast Briefing of the new year. It was a true masterclass. 

Gareth explained:

  • Why HSBC is using chatbots – internally and externally
  • How Global Risk at HSBC has developed a wide variety of Chatbots
  • What the bank’s decision-making strategy is for deploying bots
  • How the cloud has empowered Chatbot development, making 2020 the ideal technology climate for conversational interface and Chatbot development.

Gareth shared HSBC’s experience of harnessing Chatbots to enable colleagues to work on higher value tasks.  He discussed how HSBC has fostered a culture of experimentation where value is measured by a range of benefits; not solely monetarily.

This inspired a cross-industry discussion on how to enrich your staff and client experience through AI-led personalisation, transactional support and proactive advice. To read the full report of these insights please click the button below.

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