Chatbots in the time of crisis

This is the video from the fifth in our series of virtual coffee breaks – designed to provide a caffeine-enriched forum for discussion amongst senior executives who might otherwise be going stir-crazy during this period of lockdown.

The topic for this session was: ‘With human operators sick or self-isolating and vital call-centres struggling to cope, can intelligent chatbots deliver the answers?’ and our speaker was Andy Feltham – Innovation Lead in Conversational AI at Filament AI

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