On Thursday 25thApril, we promise to provide the answers. Kathryn Whitehouse – Head of Customer Experience – was the person tasked to deliver this transformation. She also happens to be the keynote speaker at our next Clustre breakfast briefing…
We would like you to be our guest at this select, senior executive event.
Three years ago, client trust in this particular division of BT was not where it should be. A ‘we know best’ culture of denial had smothered critical comment, supressed constructive feedback and alienated customers. A radical solution was the only way to salvage BT’s reputation.
Kathryn was handed the challenge…
She will share her journey. In a candid and extremely revealing account, she will explain the key steps on that path to change. Learn how to:
In every respect, this will be a masterclass in CX and financial improvement. Disarmingly honest, Kathryn has a truly inspiring story to share.
If CX is your professional focus and passion and yours is a B2B business, please join us at this breakfast briefing. But don’t delay. Places at our breakfast table are free but strictly limited to just ten senior executives. We are certain to be heavily over-subscribed, so please register today.
The Date: Thursday 25thApril 2019
The Venue: The Delaunay Private Dining Room, 55 Aldwych, London WC2B 4BB
The Time: 8am (prompt start) – 10am (hard finish)