There is now a definitive solution that will Discover, Monetise and Optimise your Customer Experience
It’s called UserReplay.
Think of it as the online equivalent of “your call is being recorded for quality and training purposes”. Then imagine that you could take all of this real-time data (including all the support recordings) and use it to remove sub-optimal experiences. And here’s the clincher: just suppose you could do all of this and optimise revenues whilst the customer is online.
For Pizza Hut, UserReplay delivered £4.7M of additional revenue in just one year.
For Direct Ferries, UserReplay engineered a 1% point increase in conversion rates (just imagine what a 3% to 4% uplift could do for your bottom line).
And the secondary benefits are equally impressive. Efficiencies right across the team will enhance proof of purchase, fraud validation, customer services and internal processes that directly drive online improvements.
Without UserReplay, most businesses can do little more than track the basic analytics of the numbers that arrive at the online store and those that either abandon or succeed to complete their purchase.