All Things Data
The most powerful accelerator
in business today
These questions will be answered by our panel of industry experts…
David Richards CBE – former rally champion, former F1 team owner, former Chairman of Aston Martin, an award-winning hotel owner and the Chairman of Prodrive – will focus on Fast Data. This successful, serial entrepreneur will reveal fascinating insights from his worlds of motorsport and mainstream business.
Supporting David, we have:
Membership of the Clustre Innovation Club is by invitation only and is entirely free. You are invited:
Save your company a €20 Million fine
General Data Protection Regulation (GDPR) is less than one year away. This game-changer is certain to impact every single business that harvests EU consumer data. And Brexit offers no reprieve…
GDPR will apply to all organisations that process and hold the personal data of EU residents. There are no ‘Get out of Gaol Free’ cards and the maximum penalty for breaking this new law could be a crippling €20,000,000!
Our next Breakfast Briefing – on September 26th in Central London – is one of the most timely and important senior executive forums we have ever staged. Our guest speaker at this private round-table discussion will be one of the country’s leading legal experts on GDPR. To reserve your free place at this table, please register now.
Every individual is different,
so why do companies treat all customers the same?
George Kelsey is the Head of Technology and Innovation at Tesco Bank. He is also the guest-speaker at our 15th November Clustre Breakfast Briefing.
George joined Tesco Bank two years ago with a very specific mandate: to improve the entire online experience for customers and shift the bank from a product-focused to a customer-centric company. It’s been quite a journey. After extensive testing, Tesco Bank is now preparing to launch a new, hugely adaptable and very personal online experience. This is the story of a remarkable partnership with one RPA supplier who is helping to deliver a truly game-changing transformation.
George will share this experience and explain how Tesco Bank is:
Most importantly of all, George will share the two crucial lessons that are changing Tesco Bank’s entire business approach:
First: Understand your customers. Don’t make assumptions and never rely on popular thinking or generic research – instead, get up close and personal with your own customers.
Second: Focus on the customer’s ultimate need. For example, applying for a loan is just the symptom of an underlying need. Only when you understand that need can you focus on the information that is solely and specifically relevant to the solution. Forget your selfish information interests; focus on improving the customer experience.
This private Breakfast Briefing is about dramatically improving the customer’s journey. It’s a cross-industry case study on how to use technology to shift from a company-centric to a customer-centric mindset. If these are your priorities in 2018, join us for the last of this year’s fascinating and thought-provoking Clustre Breakfast Briefings: