Need
Many organizations struggle with digital transformation, failing to deliver satisfactory results. The key challenges include:
- Lack of speed and agility in responding to fast changing requirements.
- Difficulty in rapidly rolling out digital products and features across multiple channels.
- Over-ambitious attempts to digitise all customer journeys and products simultaneously.
- Struggles in managing multiple teams working on continuous service evolution.
Solution
Wolfgang Emmerich, CEO of Zuhlke UK – the international business transformation specialists – outlines eight priorities for successful Digital@Scale transformation:
- Build the right digital platform, leveraging cloud providers.
- Use a common architecture that builds on your digital platform.
- Ensure 24/7 availability with built-in resilience and security.
- Build and act on feedback loops at all levels.
- Optimize user experience (UX) through continuous testing.
- Create high-performing, cross-functional feature teams.
- Release frequently with forward recovery capabilities.
- Ensure engineers who build digital products also support them.
Value
Implementing these priorities can lead to significant benefits:
- Faster progress in digital transformation initiatives.
- Fewer mistakes and positive outcomes in digital product development.
- Cost savings through efficient resource allocation and reduced rework.
- Improved customer satisfaction, as demonstrated by HSBC’s 4.8-rated banking app.
- Ability to handle high-volume, mission-critical systems (e.g., HMRC’s digital tax system processing 5 million returns in one day).
Zuhlke offers a comprehensive Digital@Scale maturity assessment tool to help organizations:
- Evaluate their current digital capabilities.
- Benchmark performance against industry standards.
- Receive tailored recommendations for improvement.
This approach enables companies to master the art of digital transformation, staying competitive in the fast-paced digital landscape.