How to master the art of digital transformation.

Need

Many organizations struggle with digital transformation, failing to deliver satisfactory results. The key challenges include:

  • Lack of speed and agility in responding to fast changing requirements.
  • Difficulty in rapidly rolling out digital products and features across multiple channels.
  • Over-ambitious attempts to digitise all customer journeys and products simultaneously.
  • Struggles in managing multiple teams working on continuous service evolution.

Solution

Wolfgang Emmerich, CEO of Zuhlke UK – the international business transformation specialists – outlines eight priorities for successful Digital@Scale transformation:

  1. Build the right digital platform, leveraging cloud providers.
  2. Use a common architecture that builds on your digital platform.
  3. Ensure 24/7 availability with built-in resilience and security.
  4. Build and act on feedback loops at all levels.
  5. Optimize user experience (UX) through continuous testing.
  6. Create high-performing, cross-functional feature teams.
  7. Release frequently with forward recovery capabilities.
  8. Ensure engineers who build digital products also support them.

Value

Implementing these priorities can lead to significant benefits:

  • Faster progress in digital transformation initiatives.
  • Fewer mistakes and positive outcomes in digital product development.
  • Cost savings through efficient resource allocation and reduced rework.
  • Improved customer satisfaction, as demonstrated by HSBC’s 4.8-rated banking app.
  • Ability to handle high-volume, mission-critical systems (e.g., HMRC’s digital tax system processing 5 million returns in one day).

Zuhlke offers a comprehensive Digital@Scale maturity assessment tool to help organizations:

  • Evaluate their current digital capabilities.
  • Benchmark performance against industry standards.
  • Receive tailored recommendations for improvement.

This approach enables companies to master the art of digital transformation, staying competitive in the fast-paced digital landscape.

MORE INFO
FOLLOW
IN TOUCH
© 2024 Clustre, The Solution Brokers All rights reserved.
  • We will use the data you submit to fulfil your request. Privacy Policy.
  • This field is for validation purposes and should be left unchanged.